LOCAL MEDICAL PRACTICE IS REDEFINING HEALTHCARE AS WE KNOW IT.
STORY BY FRANCESCA AUGELLO / PHOTOS BY JON ROGERS
TrueCare Medical is leading the new wave of holistic wellness in metro Atlanta. Started by Dr. Ngoc Phan, TrueCare Medical takes a modern approach to health and is redefining healthcare as we know it. With two locations, one in Lilburn and one here in Suwanee, the private practice focuses on treating medical and aesthetic conditions in a way that ensures all patients feel properly cared for throughout their experience.
“My priority has always been quality,” says Dr. Phan. “Whether that’s who I staff, my providers, etc., I try to create a very inviting, warm environment for all my patients … I do my best to ensure that everyone’s mentality is to help them.”
Medical Expertise and Empathy
TrueCare mostly focuses on outpatient primary care but is certified to treat much more niche medical concerns as well. These include IV fluid hydration, in-house A1C testing, injections, diabetes, hypertension, hyperlipidemia, osteoporosis, insomnia, depression, and pulmonary ailments such as asthma and COPD. When asked what inspired her to create a practice that is “renowned for medical expertise and empathy,” Dr. Phan says, “I put myself in the patient’s shoes, and I try to treat them the way I want to be treated when I have my check-ups. This means anything from eliminating long wait times, receiving thorough care — checking over everything rather than just the area of the body that is hurting — and listening to them, they know their body best. It’s a balance of managing the appointment per guidelines and prioritizing the patient’s needs — what’s most affordable, helpful, and convenient for them.”
A Focus on Women’s Healthcare
Dr. Phan strives to “serve and give back to [her] community,” and one of the avenues that showcases this is her dedicated focus to women’s healthcare. She comments, “It’s really helpful for this community to have a bilingual doctor, especially with members of the Asian culture who prefer female doctors. It’s beneficial for these women seeking out medical attention to have both of those qualifications within this practice.” Some of TrueCare Medical’s treatments centered around women’s healthcare include pap smears, ultrasound services, and more. Their Lilburn location even pairs with Northside Hospital’s mobile mammogram service to ensure that patients receive accurate and efficient treatment to prevent and detect breast cancer.
Meet Dr. Phan
Dr. Phan started this practice with a focus on “providing quality care” for her patients, and her journey to this position exemplifies her dedication to this mission, expertise in her field, and genuine compassion for others. Born in Vietnam and raised in Georgia from the time she was 8 years old, Dr. Phan understands the value of human connection and representation in the medical world. She received her undergraduate degree at Georgia State University, and later attended Georgia PCOM for medical school. She only strayed from the Peach State for a three- year interim to complete her internal medicine residency in Florida; once she returned, however, she made her mark in the healthcare industry.
While TrueCare Medical’s growing popularity is a testament to Dr. Phan’s medical proficiency and exemplary bedside manner, she didn’t always know she would end up owning her own practice. After completing school, she volunteered at hospitals such as Rockdale and Emory, where she worked in the research department. Dr. Phan admits she loves to teach, and being able to mentor up-and-coming medical professionals during her residency with Northeast Georgia’s Hospital System in Gainesville changed the course of her career.
It was her love of mentoring that pushed her to become their Associate Program 
Director for their Internal Medicine Residency. After working in a hospital setting for over 10 years, she realized that building a relationship with patients was her driving force for this profession. It’s clear that her passion for helping people has aided in TrueCare Medical’s success, and now she’s able to reap the benefits of applying her previous expertise to the loyal clients who make up the heart of her practice. She admits this new phase of her medical career “has its pros and cons — just like anything else,” but overall she enjoys establishing genuine relationships with her patients, running her office the way she wants, and having a more flexible schedule than the hospital allowed.
Patient interaction has always been an integral part of Dr. Phan’s career. She’s received accolades such as PCOM’s Excellence in Medical Education Award for exemplary teaching, Faculty with Outstanding Bedside Manner, and — the one she considers the highest honor — the Respectful Compassion Award by the North Georgia Hospital System’s Annual Hospital Medicine Recognition (a title she beat more than 100 hospitalists to achieve). Her love for establishing human connections and teaching helped her realize the significance of owning her own practice, and TrueCare Medical’s reputation mirrors her desire to make a “convenient, affordable, and positive” impact on healthcare.
The Suwanee location celebrated its first anniversary this past March, and Dr. Phan’s love for its city is evident through her praise for the restaurants, parks, diversity, and schools. She mentions how grateful she is that “Suwanee has everything,” and, thanks to her efforts, the city has a bilingual, female-run doctor’s office that provides exemplary healthcare for people who need it.
TrueCare Medical is located at 302 Satellite Blvd. in Suwanee and 625 Beaver Ruin Road in Lilburn. For more information, call 678-369-9399 or visit TrueCareMed.net.
