To your very own pool with Neptune Pool Service and Supply
BY: Michelle Fasig
As the weather gets warmer and the days longer, many of us look forward to kicking off our shoes, grabbing a cold beverage, and relaxing in our own, personal backyard paradise. But, imagine the horror when you pull back your pool cover to discover that the cold winter months have left your pool GREEN! You immediately think, “Summer is ruined!” Thankfully, there is one local store that can come to the rescue and service all of your backyard needs – Neptune Pool & Patio.
Neptune Pool & Patio opened their doors a little more than a year ago, however, owners Monica and Nick Pappas are not new to the business. In fact, they own Neptune Pools, an award-winning, custom pool business with the construction office conveniently located directly behind the building. For several years they leased the space in front of the construction office, just South of 20 on Peachtree Industrial Blvd. But when the opportunity came to turn it into a pool supply store, the decision just seemed natural. According to Monica, “It made sense to sell supplies for our newly built pools.”
Having undergone a recent renovation, the interior of the store houses everything from pool chemicals, patio furniture, grills, pool games and unique items that Monica takes pride in selling, such as a wood-fired pizza-oven. “Most of our items are made in the US, and the Primo Ceramic Grills are made over in Tucker, GA,” explained Monica.
On the counter sits one of the main draws of their business: a state-of-the-art WaterLink Spin Lab. Designed to test the water from your pool, this computerized water analysis lab will quickly and efficiently test pool water to tell customers exactly what they need. It’s simple: just bring in a sample of the water you would like to test and the machine quickly provides a detailed analysis. With Lori Powell, the Store Manager who has over 13 years of experience by your side, you are given an in-depth training on the chemicals you need and specifically how to use them.
The experience is incredibly customized, and that is something they credit to the success of their business. While the water testing service is free, another service they provide for first time pool owners is an on-site consultation. For a small $85 fee, Powell herself will drive to your home to train you on the proper maintenance and care for your pool. “The most important steps are water testing and water maintenance,” Powell shared. The common misconception is that pool maintenance is too tedious and time-consuming for pool owners, however if done correctly it takes 20-30 minutes and only needs to be done once a week.
If the attentiveness and kindness of Monica and Lori are not enough to keep customers coming back, then the knowledge they possess about the industry surely will be. Monica has been by her husband’s side as Neptune Pool & Patio has steadily grown over the past 28 years and Lori first began her career as a pool attendant 13 years ago. Lori now holds the title of Certified Pool Operator (a certification that must be renewed every 5 years). Chemicals, parts, products and service techniques are constantly evolving within the market, and Neptune Pool & Patio sets the market- standard by remaining current on all training and materials.
Regardless of your backyard needs, Neptune Pool & Patio ensures that your personal backyard paradise is nothing short of that: a paradise
I’ve been to this store and both Monica and Lori are great to work with. I love all the other things they sell there, barbecue grills and accessories, backyard items etc. Good luck ladies!